Terms and Conditions — 399win Pakistan Gaming Platform

These Terms and Conditions ("Terms") constitute a binding legal agreement between you ("Player", "User", "you") and 399win ("the Platform", "we", "us", "our"). By accessing the 399win website at 399win.pro, creating a player account, making a deposit, placing a bet, or participating in any game or promotion, you confirm that you have read these Terms in full and that you agree to be bound by them without reservation.

If you do not agree with any part of these Terms, you must not use the platform. Continued use of 399win following any update to these Terms constitutes your acceptance of the revised version. We recommend checking this page regularly so you are always aware of the current conditions that apply to your account and activity.

To register and use 399win, you must meet all of the following eligibility requirements at the time of registration and throughout your continued use of the platform:

• You must be at least 18 years of age. There are no exceptions to this requirement. 399win is strictly an adult platform and underage gaming is not permitted under any circumstances.
• You must be registering as an individual on your own behalf, not on behalf of any third party or organisation.
• You must provide accurate, truthful, and complete information during the registration process. This includes your full name, date of birth, valid Pakistani mobile number, and any other information requested.
• You must not already hold an existing account with 399win. Each player is permitted one account only. Duplicate accounts will be closed and any balances may be forfeited.
• You must not be accessing the platform in a jurisdiction where online gaming and betting is restricted in a way that prevents lawful use.

399win reserves the right to request identity verification documents at any time, including during the registration process, before processing a withdrawal, or if unusual account activity is detected. Failure to provide requested documents within a reasonable timeframe may result in account suspension.

Once your 399win account is created, you are fully responsible for all activity conducted through it. This responsibility includes:

• Password security: Choose a strong, unique password and do not share it with anyone. 399win staff will never ask for your password.
• Device security: Do not use 399win on a shared or public device while remaining logged in. Always log out after your session on any device you do not personally own.
• Unauthorised access: If you believe someone has accessed your account without your permission, contact support immediately. You must not continue betting or withdrawing until the situation is resolved.
• Account accuracy: Keep your contact details, especially your Pakistani mobile number, up to date. An outdated mobile number can prevent you from receiving important account notifications or completing payment verification.

399win will not be held responsible for losses resulting from your failure to keep your account credentials secure. Any bets placed, games played, or withdrawals requested through your account — regardless of who actually placed or requested them — are your responsibility unless you have reported unauthorised access to us in a timely manner.

All financial transactions on 399win are conducted in Pakistani Rupees (PKR). We support the following payment methods for both deposits and withdrawals:

• JazzCash (mobile wallet)
• Easypaisa (mobile wallet)
• Raast (Pakistan's instant payment system)
• Direct bank transfer
• Debit and credit cards
• Mobile wallets

Deposits: Deposits are typically credited to your 399win PKR balance promptly following successful payment confirmation through your chosen method. Minimum deposit amounts vary by payment method and are displayed on the Deposit page. You must only deposit funds from payment accounts that are registered in your own name.

Withdrawals: Withdrawal requests are processed to the same payment method used for your most recent deposit, where possible, to maintain security and prevent fraud. Before your first withdrawal is processed, you may be required to complete identity verification. Processing times vary by method but we aim to handle all requests promptly. 399win does not charge processing fees on standard withdrawals, though your payment provider may apply their own charges.

Wagering requirements: If your account balance includes bonus funds, withdrawal of those funds is subject to the applicable wagering requirements being met. Your real money balance is always available for withdrawal provided no bonus-related restrictions are active.

The following rules apply to all betting and gaming activity on 399win, including sports betting on cricket, PSL, T20 internationals, football, esports, and all casino and slot games:

• Bet confirmation is final: Once a bet has been accepted and confirmed, it cannot be cancelled or amended by the player. Please review all bet details carefully before confirming.
• Odds fluctuation: Odds on all markets, including cricket and PSL markets, can change at any time before a bet is confirmed. The odds displayed at the moment your bet is accepted are the odds that apply to that bet.
• Live betting: In-play betting markets may be suspended, removed, or restricted at any time during a match — particularly during live overs, wickets, or significant match events. 399win is not liable for bets that could not be placed due to market suspension.
• Void bets: A bet may be declared void and your original stake returned in cases of: data feed errors that resulted in incorrect odds, event cancellation without rescheduling within a specified period, clear and obvious pricing errors, or where evidence of match manipulation is found by the relevant governing body.
• Casino and slots: All casino games, slot titles, and fish games operate using certified random number generation (RNG) technology. Results are random and independent. Past results have no influence on future outcomes.
• Maximum winnings: Maximum single-bet and single-session winning limits apply across different game categories. These limits are displayed within the relevant game or market section of the platform.

399win reserves the right to suspend, restrict, or close any player account found to be engaging in syndicated betting, arbitrage, or any other form of activity designed to exploit pricing errors or gain an unfair systematic advantage over the platform.

399win offers a range of bonuses and promotions to both new and existing players, including welcome bonuses, reload offers, cashback promotions, enhanced odds on cricket and PSL markets, and VIP loyalty rewards. All bonuses are subject to the following general conditions:

• Wagering requirements: All bonus amounts must be wagered a specified number of times before any associated winnings can be withdrawn. The exact wagering multiplier for each bonus is stated in the individual promotion terms at the time the offer is accepted.
• One bonus at a time: Unless explicitly stated otherwise, only one active bonus can be held on your account at any given time. Claiming a new bonus while one is already active may result in the existing bonus being forfeited.
• Eligible games: Not all games contribute equally toward wagering requirements. Sports betting, slots, fish games, and casino games may carry different contribution percentages. These are detailed in each promotion's specific terms.
• Expiry: All bonuses carry an expiry period. Bonus funds and associated wagering requirements that are not completed within the stated timeframe will be removed from your account automatically.
• No cash value: Bonus funds cannot be transferred, sold, or exchanged for PKR cash directly. They may only be used for wagering on the platform and converted to real money through meeting the applicable wagering requirements.
• Abuse prevention: Any player found to be abusing bonus terms — including creating multiple accounts to claim the same offer, colluding with other players, or placing offsetting bets — will have their bonus cancelled, may have their account suspended, and may have pending withdrawals reviewed or withheld.

The following activities are strictly prohibited on the 399win platform. Engaging in any of these constitutes a material breach of these Terms and may result in immediate account suspension, permanent closure, and forfeiture of account balances:

• Registering more than one account, whether using different personal details, different device identifiers, or different payment methods.
• Providing false identity information, including using another person's name, date of birth, mobile number, or payment account details.
• Using automated tools, bots, scripts, or any software designed to interact with the platform without genuine human input.
• Attempting to exploit technical errors, pricing mistakes, or system glitches for financial gain.
• Engaging in any form of match fixing, insider betting, or placing bets based on information that is not publicly available.
• Sharing your account with any other person or allowing another individual to bet, play, or transact using your account.
• Using VPNs, proxy servers, or other tools to mask your location or access the platform in a way that circumvents platform restrictions.
• Engaging in money laundering, fraud, or any activity that uses the 399win platform to transfer, obscure, or legitimise illegally obtained funds.
• Harassment, abuse, or threatening behaviour directed at 399win staff or other platform users.

399win is committed to promoting responsible gaming across all sections of the platform. We believe that sports betting, casino games, slots, and fish games should be an enjoyable form of entertainment — not a source of financial stress or personal difficulty.

The following responsible gaming principles apply to all players:

• 18+ only: The 399win platform is strictly for adults. Any player found to be under the age of 18 will have their account immediately closed and all funds held pending review.
• Set a budget: Only gamble with PKR amounts you can comfortably afford to lose. Decide your gaming budget before you deposit and treat it as a fixed entertainment expense — not an investment.
• Do not chase losses: If you have reached your budget for a session, stop. Increasing your stakes or continuing to play in an attempt to recover losses is one of the most common paths to problem gambling.
• Time limits: Set clear time limits for your sessions. Taking regular breaks helps you maintain perspective and make considered decisions rather than impulsive ones.
• Self-exclusion: If you feel that your gaming is becoming difficult to control, you can request a self-exclusion period through our support team. During self-exclusion, your account will be locked and you will not be able to deposit, bet, or play.

For detailed guidance, self-assessment tools, and practical steps to manage your gaming habits, please visit our dedicated Responsible Gaming page. If you are struggling, we strongly encourage you to speak with someone you trust about how you are feeling.

All content on the 399win platform — including but not limited to the brand name, logo, website design, graphics, text, game interfaces, odds data, and promotional materials — is the exclusive intellectual property of 399win or its licensed content providers.

You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only. This licence does not permit you to:

• Copy, reproduce, or distribute any platform content without prior written permission.
• Use the 399win brand, logo, or any associated trademarks in any context outside of your personal use of the platform.
• Scrape, crawl, or systematically extract data, odds, or content from the platform using automated means.
• Create derivative works based on platform content, game designs, or promotional materials.

Any unauthorised use of 399win intellectual property may result in account termination and may be pursued through appropriate legal channels.

399win provides the platform on an "as is" and "as available" basis. While we work hard to maintain a stable, fast, and reliable service for Pakistani players, we cannot guarantee uninterrupted access at all times. The platform may be temporarily unavailable due to scheduled maintenance, technical issues, or circumstances beyond our control.

To the maximum extent permitted, 399win shall not be liable for:

• Any loss of PKR funds resulting from technical failures, connection issues on the player's end, or third-party payment processing delays.
• Losses arising from a player's decision to place bets or play games — all betting and gaming decisions are made voluntarily by the player.
• Any indirect, consequential, or incidental losses, including loss of profit, loss of data, or reputational harm.
• Delays in deposit crediting or withdrawal processing caused by the player's bank, JazzCash, Easypaisa, Raast, or any other third-party payment provider.
• Any damage to your device, software, or data resulting from your use of the 399win platform.

Nothing in these Terms excludes liability that cannot be excluded by applicable law. Our total liability to any individual player for any claim related to platform use shall not exceed the total value of deposits made by that player in the thirty days preceding the claim.

Your privacy is important to us. When you register on 399win, we collect personal information including your name, date of birth, Pakistani mobile number, and payment details. This information is used to operate your account, process PKR transactions, verify your identity, and provide customer support.

We do not sell your personal data to third parties. Information may be shared with payment processors (such as JazzCash and Easypaisa) to the extent necessary to complete your transactions, and with identity verification services where required. All data handling is carried out in accordance with our Privacy Policy, which forms part of these Terms by reference.

By using 399win, you consent to the collection and use of your personal data as described in the Privacy Policy. You may request access to, correction of, or deletion of your personal data by contacting our support team, subject to applicable legal retention requirements.

Either you or 399win may terminate your account at any time, subject to the conditions below:

• Player-initiated closure: You may request account closure at any time by contacting our support team. Any real money balance remaining at the time of closure will be returned to your registered PKR payment method after standard verification checks. Bonus funds that have not met wagering requirements will be forfeited upon closure.
• Platform-initiated closure: 399win reserves the right to suspend or permanently close any account that has breached these Terms, provided false registration information, engaged in fraudulent or abusive activity, or posed a risk to the integrity of the platform or other players.
• Inactive accounts: Accounts that have had no login activity for an extended period may be considered dormant. Dormant account policies, including any applicable inactivity fees, will be communicated to the registered contact details before being applied.

Upon termination for breach of these Terms, 399win reserves the right to withhold balances pending investigation. If no breach is found following investigation, remaining funds will be returned through the player's registered payment method.

399win may update these Terms and Conditions at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where practical, notify players through the platform or via their registered contact details.

It is your responsibility to review these Terms periodically. Continued use of the 399win platform following any update to these Terms constitutes your acceptance of the revised version. If you do not agree with updated Terms, you should stop using the platform and request account closure.

Minor changes such as corrections to typographical errors, clarifications of existing policy, or formatting adjustments may be made without specific notification. These do not materially alter your rights or obligations.

If you have any questions about these Terms and Conditions, or if you need assistance with your account, payments, bonuses, or responsible gaming tools, our player support team is available around the clock.

You can reach us at:

• Email: [email protected] (plain text — do not click any email link not originating from this address)
• Platform: Use the live chat or support section within your logged-in 399win account for the fastest response.

For responsible gaming support, self-exclusion requests, or concerns about your gaming habits, please visit our Responsible Gaming page for dedicated guidance and tools.

For general information about the platform, visit our About Us page or check our FAQ section which covers the most common player questions about accounts, deposits, withdrawals, bonuses, and betting rules.